The Customer Is Always Right

One of the reason most businesses fail within the first three years of opening is due to the fact that they have disgruntled, angry, or just not well trained employees. Customer service is everything! But it’s more than that. In order to have a successful business, certain protocols and processes need to be set in place. This is the responsibility of upper management to make sure training is done thoroughly. Here’s a brief video on some techniques to train your employees: